GEOTrac Support: Always Ready

Contact Us

The GEOTrac Customer Support Center is open Monday to Friday, 8:30 am to 5:00 pm MT. Please begin by selecting the support option that best suites your needs.

Emergency support is available 24 hours a day, seven days a week. Email or phone us at any time!


Customer support representatives will answer any questions regarding billing, software application support, account management.

P: 1.877.261.2962 ( 24/7/365 support )
F: 403-261-2813


Customer support email is also monitored outside the Customer Support Center’s regular business hours. To reach customer support in near real time.

Email: ( 24/7/365 support )

Telus Order Form

Telus dealers will use this order form to order the GEOTrac service. The form captures asset information, contract information and ESN/Master Lock Code/phone number for each modem/unit.

Download GEOTrac Dealer Order Form (Last Revision: July 2014)

Support Documentation

Customers have access to:

  • Installation Manuals
  • Quick Reference Guides
  • Quick Reference Cards
  • Troubleshooting Checklists
  • FAQs

Support documentation is available to customers by logging into GEOTrac's Asset Control Center.

Warranties & Repairs

GEOTrac customers can rest assured that products are covered under an extensive warranty program for hardware and components. Talk to our field service team for detailed information.

If you would like to request service on a warranty related matter.


P: 403.261.2965
F: 403.261.2813